My Curriculum Vitae

Tomas Quinones
1534 SE 23rd Ave
Portland, OR 97214
503-740-6748
tomas.quinones@gmail.com

Qualifications Summary
Proven record as a dedicated team-player, with over ten years of solid computer skills,
who coordinates and prioritizes multiple tasks and strives for consistent problem solving using creativity and education.

Community Bicycle Support
IT Customer Service
Writing / Editing
Peer Trainer
Project / Group Management
Workflow Improvement

Computer Skills

Software Supported

  • Adobe Creative Suite
  • BackupExec
  • MS Windows (all versions), Exchange 5.5 & 2000, Office Suite 95-2007
  • Novell’s BorderManager, GroupWise 5, Netware 4.x & 5.x
  • OpenOffice
  • Remote Packages: PCAnywhere, RealVNC
  • SolidWorks 2002, 2003 upgrades
  • VirtualBox, VMWare

Certifications

  • CompTIA A+ with Remote Support Specialty
  • Microsoft Certified Professional
  • HP Laserjet Printers
  • Novell CNA
  • Compaq ASE
  • Dell Warranty

Experience Highlights

Community Bicycle Support

  • One-on-one peer training and roadside bicycle maintenance
  • Ride along mechanic on organized rides and events
  • Designed and Handcrafted bicycle accessories
  • Board Member of a non-profit organization that reconnects people to nature via the bicycle
  • Supported numerous events in support of the local bike community (BTA, Shift, Umbrella, etc.)

IT Customer Service

  • Diagnosed and solved end-user computer problems and requests
  • Called and visited clients to insure satisfaction
  • Utilized remote support tools to better facilitate diagnosis and problem solving
  • Processed software and hardware requests for upgrades

Writing/Editing

  • Documented problems and the steps taken to reach a solution
  • Compiled articles and how-tos to enable solution replication
  • Assembled MS Office macro training material
  • Maintains multiple blogs about bicycles, fitness, minimalism and art

Network Engineering and Management

  • Designed and implemented e-mail and networking solutions for multiple sites
  • Migrated a Netware and GroupWise cluster to a Microsoft platform for multiple locations in multiple companies
  • Implemented and supported software roll-outs and updates
  • Scheduled contractors to assist in day-to-day operations and IT emergencies or to cover in my absence
  • Delegated project tasks to peers during implementation and training
  • Provided acting graphic artist services when circumstances required
  • Supported multiple locations and dealt with many technical emergency situations calling for after-hours and weekend assistance
Workflow Improvement

  • Implemented a wiki-style knowledgebase to speed up research time for common problems
  • Created a checklist system for workstation builds and repairs
  • Developed macros for common trouble ticket problems and solutions
  • Discovered and eliminated several zero-day virus variations on workstation and servers
  • Trained contractors and peers on new software packages, hardware and daily operations
  • Trained new employees on IT standards, requests for support, software and hardware
Work History
Help Desk Analyst 3 (July 2007 – July 2008)
Knowledge Learning Corporation (Portland, OR)

Contractor (February 2007 – June 2007)
Apex Systems (Portland, OR)

Client Technical Analyst (March 2006 – August 2006)
Port of Portland (Portland, OR)

Contractor (June 2005 – February 2006)
TekSystems (Portland, OR)

Network Administrator (September 2002 – May 2005)
Noma Corporation (Southfield, MI)

IT Specialist (August 1999 – June 2002)
Event Solutions International (Rochester Hills, MI)

Shop Technician Lead (March 1997 – July 1999)
Integrated Data Solutions, Inc. (Madison Heights, MI)

Community Support

Volunteer – Bicycle Transportation Alliance

  • Bridge Pedal 2009 Traffic Direction
  • Alice Awards Logistics

Volunteer – Shift 2 Bikes

  • Multnomah County Bike Fair 2009, Setup and Bike-Craft
  • Pedalpalooza 2009 Kickoff Party, Setup & Cleanup
  • Bike Tune-ups 2007 Belmont Street Fair
  • Move by Bike (20+ moves)
  • Bike Parking Set up and Attendance, Oregon Manifest 2008
  • Protect Your World, Low-cost helmet distribution

Board Member – CycleWild

  • Bike-Camping 101 Classes, Route Planning, Leading Groups

Volunteer – Michigan Mountain Biking Association –

  • Trail Maintenance in Novi Tree Farm 2004

Volunteer – Portland United Mountain Pedalers

  • Trail Maintenance in Forest Park 2007

Volunteer – Oregon Bicycle Racing Association

  • Alpenrose Track Maintenance Day 2007, 2006

Education

2003 Oakland Community College
1999-2003 New Horizons Learning Center – Netware, MS Servers, Networking
1995 Madison High School

Categories: Uncategorized

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